Legal

Terms of Service

Last updated: January 2025  ·  Markenova Digital

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Markenova Digital website at markenovadigital.com and any services provided by Markenova Digital ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. These Terms apply to all visitors, clients, and others who access our site or engage our services.

Our Services

Markenova Digital provides digital marketing services including, but not limited to, paid advertising management, search engine optimization (SEO), website development, social media marketing, content marketing, and analytics and reporting.

The specific scope, deliverables, timelines, and pricing for any engagement are agreed upon separately through a written proposal or service agreement between Markenova Digital and the client. These Terms apply in addition to any such agreement.

Service Engagements

All ongoing service engagements operate on a rolling monthly basis unless otherwise specified in writing. Project-based services such as website development have fixed scopes and timelines as detailed in the relevant proposal.

We reserve the right to decline or discontinue services at our discretion. If we choose to discontinue a service, we will provide reasonable notice and any prepaid fees for undelivered services will be refunded on a pro-rata basis.

Communication Expectations

We are committed to responsive, transparent communication. Our standard response time is within one business day for email and form inquiries. For active client engagements, we provide monthly performance reports and schedule regular strategy calls.

Clients are expected to provide timely feedback, approvals, and required assets. Delays in client-side deliverables may affect campaign launch timelines and Markenova Digital will not be held responsible for delays caused by client inaction.

Payment Terms

Payment terms for each engagement are specified in the applicable service agreement or proposal. Standard terms include:

  • Monthly retainer services are invoiced monthly in advance
  • Project-based work typically requires a deposit upon agreement, with the balance due upon completion or at agreed milestones
  • Ad spend budgets are separate from management fees and are paid directly to the relevant platform (Google, Meta, etc.) by the client unless otherwise agreed
  • Late payment may result in paused services at our discretion

Intellectual Property

Upon full payment, clients own the deliverables created specifically for them — including website designs, written content, and creative assets produced under the engagement. Markenova Digital retains the right to display work in its portfolio unless the client requests otherwise in writing.

Markenova Digital retains ownership of any tools, templates, frameworks, processes, or proprietary methodologies used in delivering the work. The Markenova Digital name, logo, and all associated branding are the property of Markenova Digital and may not be used without written permission.

No Guarantee of Results

Digital marketing outcomes are influenced by numerous variables outside our control — including market conditions, competition, search algorithm changes, platform policy changes, and client-side factors such as product quality, pricing, and sales follow-up.

While we work diligently and apply proven strategies, Markenova Digital does not guarantee specific results, rankings, lead volumes, revenue outcomes, or return on ad spend. Any projections or estimates provided during an audit or proposal are illustrative and not contractual guarantees.

Client Responsibilities

Clients are responsible for:

  • Providing accurate information about their business, goals, and target audience
  • Ensuring all content, materials, and information provided to us do not infringe on third-party rights
  • Providing timely access to required accounts, platforms, and assets
  • Complying with the terms and advertising policies of relevant platforms (Google Ads, Meta, etc.)
  • Reviewing and approving materials in a timely manner

Limitation of Liability

To the fullest extent permitted by applicable law, Markenova Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services — including but not limited to loss of revenue, loss of data, loss of business opportunities, or any other damages.

Our total liability for any claim arising out of or related to our services is limited to the amount paid by you for the services giving rise to the claim in the three months preceding the claim.

Service Disclaimers

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the accuracy, completeness, or suitability of information on our website.

We do not warrant that our website will be available at all times, error-free, or free of viruses or other harmful components.

Third-Party Platforms and Tools

Our services involve the use of third-party platforms including Google Ads, Meta Ads, WordPress, and others. These platforms have their own terms of service, policies, and may change their features or algorithms without notice. Markenova Digital is not responsible for changes made by third-party platforms that affect campaign performance or service delivery.

Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. We will not disclose your business information, strategies, or campaign data to competitors or third parties outside the scope of service delivery.

Termination

Either party may terminate an ongoing service engagement with 30 days written notice. For monthly services, notice given before the next billing cycle will prevent further charges. Termination does not relieve the client of payment obligations for services already delivered.

We reserve the right to terminate immediately in cases of non-payment, fraudulent activity, or breach of these Terms.

Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved in good faith through direct communication. If a resolution cannot be reached, both parties agree to mediation before pursuing legal action.

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, please contact us:

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