Legal

Privacy Policy

Last updated: January 2025  ·  Markenova Digital

Overview

Markenova Digital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit markenovadigital.com or contact us through our website.

By using our website, you agree to the collection and use of information in accordance with this policy. We handle your data responsibly and do not sell, rent, or share your personal information with third parties for their marketing purposes.

Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use our website.

Information you provide directly:

  • Name, email address, phone number, and business details submitted through our contact form
  • Information about your business goals or marketing needs included in form submissions
  • Communication records if you contact us via email

Information collected automatically:

  • Browser type, device type, operating system, and IP address
  • Pages visited, time spent on pages, and referring URLs
  • Geographic region (country/city level)
  • Interaction data such as clicks and scroll depth

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyze usage, and support our advertising efforts.

Types of cookies we use:

  • Essential cookies: Required for the website to function properly. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with the site (via Google Analytics 4). Data is anonymized and aggregated.
  • Marketing cookies: Used by Google Ads and Meta Pixel (when active) to measure campaign performance and serve relevant advertising.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to refuse new cookies, accept or reject specific cookies, or delete existing cookies.

Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects data such as pages visited, session duration, and traffic sources. This data is aggregated and anonymized — we cannot identify individual users through it.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.

Meta Pixel

We may use the Meta Pixel on our website to measure the effectiveness of our advertising campaigns on Facebook and Instagram. When active, the Pixel collects data about your visit and may connect it with your Facebook profile if you are logged in.

You can manage your Meta ad preferences at facebook.com/settings/?tab=ads. Meta's data policy is available at facebook.com/privacy/policy.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries submitted through our contact form
  • To assess your business goals and provide an appropriate service recommendation
  • To send follow-up communications related to your inquiry
  • To improve our website and understand how it is being used
  • To measure the performance of our advertising campaigns
  • To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

Email Communication

When you submit a contact form or reach out to us via email, we will respond to your inquiry and may follow up within a reasonable time. We do not add you to marketing mailing lists without your explicit consent. You can opt out of any email communication at any time by replying with an unsubscribe request.

Data Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers who assist in operating our website and business — such as form processing (Formspree), email delivery, and analytics providers. These parties are contractually bound to handle your data securely and only for the purposes we specify.

We may also disclose information when required by law or to protect our rights and the safety of others.

Data Retention

We retain contact form submissions and related correspondence for up to 24 months, unless you request deletion earlier. Analytics data retained by Google is subject to Google's data retention settings (typically 14 months in GA4).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data
  • Objection: Object to the processing of your data in certain circumstances
  • Portability: Request your data in a portable format

To exercise any of these rights, please contact us at hello@markenovadigital.com. We will respond within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

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